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Administrative Assistant – Part-Time Evening & Weekends
Job Description:
- Greet patients, check them in, and help them get comfortable upon arrival to the office
- Answer and return incoming client phone calls, messages, and emails
- Schedule client appointments
- Verify client insurance benefits
- Obtain prior authorizations, as needed
- Collect client payments (co-pays, co-insurances, etc.)
- Enter payments received by clients or pay sources
- Complete appointment verification calls to clients prior to scheduled appointments
- Coordinate with internal team and external sources regarding client billing
- Entering data/information into the scheduling/electronic health record system
- Manage inventory and supplies
- Perform clerical tasks including, but not limited to: Copying and faxing documents, Scanning/uploading records into EHR system, Drafting forms and documents, Organizing office supplies and documents, Receiving and filing mail, as well as sending outgoing mail, Mail patient billing statements
- Assist in the regular auditing and maintenance of client charts and company documents
- Provide superior customer services to clients and staff through written and verbal communication in a timely manner
- Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.)
- Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by clinical team
- Provide effective communication to all staff and employees
- Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email
- Other tasks as assigned by administrative manager or CEO
Requirements:
- Must have completed a minimum of a high school diploma or GED
- Experience with office management, preferred
- Effective communication skills
- Excellent problem-solving skills
- Ability to interact effectively with all internal and external customers
- Proficient in Microsoft Office Suite or related software
- Excellent organizational skills and attention to detail
- Skilled at establishing and maintaining positive and effective work relationships with coworkers, clients, members, providers, and other business partners
- Excellent analytical, decision-making, and problem-solving skills
- Ability to lift 10-15 pounds
- Some evening and weekend availability required
Benefits:
- Paid time off
- 401k
- Paid Time Off
- EAP Benefits
- 6 Paid Holidays