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Advocate - Customer Relations (Remote Work Assignment Available)

August 1, 2026

What We Stand ForLow Fares Done Right is our mission and we strive to bring it to life every day.Our 'Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers.To do this, we put a great deal of care into every decision and action we take.We must be efficient with the use of our resources and make smart decisions about how we run our business.We must also innovate and be pioneers - we're not afraid to try new things.While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.Work PerksAt Frontier, we like to think we're creating something very special for our team members.Work is why we're here, but the perks are nice too :Flight benefits for you and your family to fly on Frontier AirlinesBuddy passes for your friends so they can experience what makes us so greatDiscounts throughout the travel industry on hotels, car rentals, cruises and vacation packagesDiscounts on cell phone plans, movie tickets, restaurants, luggage and over 2,000 other vendorsEnjoy a 'Dress for your Day' business casual environmentFlexible work schedules that support work / life balanceTotal Rewards program including a competitive base salary, short term incentives, long-term incentives, paid holidays, 401(k) plan, vacation / sick time and medical / dental / vision insurance that begins the 1st of the month following your hire date.We play our part to make a difference.The HOPE League, Frontier Airlines' non-profit organization, is dedicated to providing employees financial assistance during catastrophic hardshipWho We AreFrontier Airlines is a leading ultra-low cost carrier headquartered in Denver, Colorado.With a mission to deliver Low Fares Done Right, the company provides affordable, convenient and accessible air travel throughout the U.S., Caribbean, Mexico and Latin America.Frontier's highly fuel-efficient, all-Airbus fleet is among the youngest and most modern of any carrier within the U.S.That, combined with the airline's many weight-saving initiatives and focus on operational efficiencies, makes Frontier America's Greenest Airline.Each Frontier Airlines plane tail features a special animal with a unique name and backstory.Many of the featured species are endangered or threatened, part of the airline's commitment to underscore and raise awareness for their plight.Frontier serves approximately 100 destinations throughout North America and operates 500-plus daily flights, on average.The airline employs more than 7,000 team members and has crew bases in more than a dozen U.S.cities.Frontier Airlines., Inc., is a subsidiary of Frontier Group Holdings, Inc.(NASDAQ :ULCC).Frontier is the most fuel-efficient of all major U.S.carriers when measured by ASMs per fuel gallon consumed.What Will You Be Doing?The Customer Relations (CR) Advocate is responsible for the timely, equitable, and professionally-handled resolution of DOT (Department of Transportation) escalated external customer complaints, inquiries, and compliments received via; 1) telephone, 2) web-email at FlyFrontier.com, 3) email, 4) facsimile, 5) high level Executive email 6) US mail, as well as external customer contacts sent to addresses throughout the Frontier / Indigo Partners system.The CR Advocate is responsible for providing direct support to the management and response to internal complaints escalated through the contact center, website and other channels.They will also assist in coaching and directing Customer Care agents with resolution to escalated contacts and complaints ensuring consistency in meeting Customer service standards.The CR Advocate is also responsible for proactively contacting passengers if needed or requested by the leadership team.The CR Advocate will support all efforts designed to pursue the retention of customer's business when possible, while limiting financial exposure to the company.They will assure our customers receive prompt, efficient, courteous service.Additionally, they will be responsible for meeting the DOT's regulations associated with the specific requirements of what constitutes a substantive response to complaints from our customers and any other governing agency as well as the Better Business Bureau.Essential FunctionsInvestigate Complaints :Thoroughly investigate internal complaints and complaints filed to the Department of Transportation and respond on behalf of Frontier Airlines.Respond Promptly :Respond to complaints in a timely manner, providing clear and concise communication to both internal stakeholders and external complainants.Compliance Assurance :Ensure that all responses and resolutions align with relevant regulations and legislation, such as the Air Carrier Access Act (ACAA) and other applicable laws.Coordinate with Departments :Collaborate with various departments within Frontier Airlines, including Customer S

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...