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AI Operations Specialist | Agentic Workflows

June 12, 2026

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About the Role

As an AI Product Operator, you will help accelerate Ramp's goal of becoming the most productive company in the world through AI. You will boost not just AI usage across our business, but an AI-first mindset—so that every team develops a muscle for leveraging new AI capabilities instinctually, and is enabled to act on those instincts. This role sits at the intersection of internal transformation and external impact. The AI systems and workflows you build internally are increasingly becoming part of Ramp's external story—influencing how we talk to customers, how our AI agents engage with them in-product, and how we utilize our own operational learnings to save more time and money for customers. You'll work across disciplines as part vibe coder, part data expert, part product manager, and part business ops maven—co-developing the cutting edge of AI building technology for the Ramp team and using it to drive massive change at high velocity.

What You'll Do

Ensure Ramp teams are set up to deploy AI tools and workflows at the fastest rate in the industry through enablement and development of internal AI products, agents, skills and tools.
Ensure non-engineering teams are set up to leverage our internal AI stack (Ramp Inspect, Ramp Glass / Claude Code, Ramp Skills, Notion, etc) through focused enablement, product improvements, and building individual success stories
Measure impact of internal products via (AI-built!) dashboards, QA checks, and iteratively improve them based on user feedback.
Seed an AI-native culture, coaching internal "AI champions" and embedding templates and practices into team norms.
Build feedback loops that make internal AI agent performance compound over time - making internal teams faster and higher quality at their work, and evolving external-facing systems that sharpen how Ramp engages with customers through AI.
Tackle foundational AI infrastructure challenges with our technical teams: AI data reliability, managing shared AI skills at scale, and solving the hard operational and technical problems underneath a truly AI-powered company.
Help package and tell Ramp's internal AI journey externally—through customer pitches, conferences, and content—as we find ways to deliver the benefits of what we've built to our customers.

What You Need

2–5 years in product management, product ops, BizOps, strategy, technical program management, revenue operations, or similar.
Deep and demonstrated experience using AI to build, ship, and transform work in prior teams or projects.
Technical fluency with low-code/no-code and development copilot tools (Notion, Codex, Cursor, Claude Code, CoWork), SQL and BI tools, APIs, scripting, or integrations.
Operational empathy: able to partner with business teams to deeply understand challenges and deliver rapid solutions.
Strong communicator: you can write crisp docs (with AI!) and run persuasive, engaging internal training sessions that have lasting impact.
Comfort being steeped in customer and usage data—you make decisions based on what's actually happening, not just what teams report.
Self-starter with high ownership, comfortable with autonomy and ambiguity.

Nice-to-Haves

Familiarity with departmental workflows in operating teams—Sales, CX, Finance, Risk, HR, etc.
Prior experience in internal enablement or change management programs.
Curiosity about external applications of internal AI work: customer-facing AI agents, AI spend management, or commercializing operational learnings.

Not for You if

You prefer strategy briefings over hands-on delivery.
You lean toward AI research or building models rather than applied AI work.
You'd rather manage people than dive deep into building solutions and discovering new ways to drive edge through technology.
You're not interested in the foundational, sometimes unglamorous work of making AI systems reliable and scalable at the infrastructure level.

Don't check every box? We'd still love to hear from you. Many exceptional candidates don't meet every requirement on paper — and some of the best hires far exceed them.

What We've Built

Here's a look at some of what's already in motion — and what you'd be stepping into:

Get Ramp AI Pilled - Our AI strategy for internal teams over the last year, from our CPO, Geoff Charles
Ramp Glass — our internal AI productivity suite, giving every Ramp employee a fully configured AI workspace on day one, wired into every tool they use via SSO with no setup friction
Ramp Research — a home-grown Snowflake research tool fully integrated into Glass, giving anyone at the company the ability to query and synthesize data without needing an engineer
Ramp Inspect — our home-built coding agent that has enabled 50% of all human-initiated PRs on the production codebase, shipping thousands of changes per month without writing a line of code from scratch
Ramp CLI — our newly released command line tool, now natively connected into Glass alongside our other internal products on day one
Dojo — a marketplace of shared AI skills, where employees package their best workflows into reusable building blocks that the whole company can leverage
Sensei — an AI guide built into Glass that surfaces the right skills to the right people based on their role and activity, solving the discoverability problem at scale
Ramp's AI Operating System — a talk from our Head of Operations and Internal AI on how we've kept things simple, coherent, and fast while scaling to 50,000+ customers

Benefits available to all full-time Ramp employees (Global)

• Flexible PTO

• Unlimited AI token usage

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Relocation support to NYC or SF (as needed)

Canada

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.

Ramp Applicant Privacy Notice

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...