Customer Support Specialist – Shift Monday - Friday 3:00pm-11:00pm CST

Job Description:

  • Support AlertMedia customers by assessing inbound tickets and live chats inquiring about technical product issues and general account questions in a prompt manner.
  • Communicate with professionalism and empathy as you work to resolve customer issues.
  • With the help of our Learning & Development Manager, you will stay updated on product knowledge.
  • Manage customer tickets within our case queue.
  • Go the extra mile in interacting with our customers, ensuring they have a “world class” support experience.
  • Escalate advanced customer cases to the appropriate team members.
  • Collaborate with fellow team members, sharing your experiences and knowledge.

Requirements:

  • 1-2 years of experience in a technical customer support role in software
  • Familiarity with Zendesk, Slack, Excel, Outlook, or similar
  • Tons of energy, humor, compassion, and enthusiasm
  • A passion for continual learning with a desire and willingness to be coached
  • The ability and desire to work in a fast-paced challenging environment
  • Exceptional phone etiquette & written communication skills
  • Strong listening skills
  • Thrives with both autonomy and collaboration
  • Outstanding English communication skills
  • This position is not eligible for visa sponsorship
  • Shift available – Monday - Friday 3:00pm-11:00pm CST

Benefits:

  • Competitive base salary + Company-wide bonus program
  • Generous and flexible time off and parental leave policies
  • Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
  • 401K with generous company match
  • Amazing rewards and incentives – we love celebrating each other!
  • Commitment to community service with opportunities to give back
  • A Best Places to Work company 10 years in a row and numerous other awards
  • Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
  • Ongoing career development opportunities through our Learning & Development team
  • You'll do meaningful work—while growing your career in a fast-moving, global company with an award-winning
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