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Disaster Assistance Federal Liaison

August 3, 2026

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the <a href="" target="_blank" rel="noopener">Benefits of Working at HHS webpage</a>. Functional Title: Disaster Assistance Federal Liaison Job Title: Human Services Spec IV Agency: Health & Human Services Comm Department: DR4798 Administrative ONA Posting Number: 15815 Closing Date: 10/09/2026 Posting Audience: Internal and External Occupational Category: Office and Administrative Support Salary Range: $3,095.33 - $4,594.50 Pay Frequency: Monthly Salary Group: TEXAS-B-14 Shift: Day Additional Shift: Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Temporary Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt Facility Location: Job Location City: AUSTIN Job Location Address: 4616 W HOWARD LN BLDG 8 Other Locations: MOS Codes: 42SX,4C0X1 Brief Job Description: Disaster Assistance Federal Liaison (FEMA Liaison) Serves as liaison between the Health and Human Services (HHS) Emergency Services Programs (ESP), which administers the Other Needs Assistance (ONA) provision of the Federal Assistance to Individuals and Households Program (IHP), and the Federal Emergency Management Agency (FEMA). Analyzes difficult and complex problems and issues and works with FEMA on resolution. Assists with ONA management functions including assigning work, supervising staff, and serving as acting supervisor in the absence of the Policy Specialist. Assists with administrative hearings. Represents HHSC at the State Operations Center, Disaster Field Offices, and Disaster Recovery Centers. Essential Job Functions (EJFs): Attends work on a regular and predictable schedule in accordance with agency performs other duties as assigned. (10%) Communicates on an intermediate level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints. (20%) Represents assigned area at planning sessions, committees, workgroups, meetings, conferences, or hearings to address significant issues. (5%) Evaluates program, procedures, or processes for effectiveness through review (for example, reviews statistics, reports, operations, findings, case readings, surveys, quality assurance activities, performance measures, best practices) and reports results or makes recommendations to resolve issues or improve performance. (5%) Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and public officials). (15%) Conducts reviews to determine or verify eligibility or continued eligibility and benefit level. Documents case records using automated equipment to form a record for each client. (15%) Assists in interpreting policy, training new workers, completing unit reports, responding to client complaints, and acting in the supervisor's absence. (15%) Responds to complaints from clients, their families, or others regarding case actions or related issues. (15%) Knowledge, Skills and Abilities (KSAs): Knowledge of: <ul> <li>Federal and state guidelines relevant to the Individuals and Households Program (IHP)</li> <li>Federal, other state government, and private non-profit disaster recovery assistance agencies and programs</li> </ul> Skill in: <ul type="disc"> <li>Operating computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.</li> </ul> <ul> <li>Applying guidelines, regulations, and policies to a variety of cases</li> <li>Mathematical computations</li> <li>Communication of policies and procedures to staff.</li> <li>Working with the public and public groups</li> </ul> Ability to: <ul> <li>Communicate effectively both verbally and in writing.</li> <li>Effectively manage time by prioritizing tasks.</li> </ul> <ul> <li>Gather and analyze information</li> <li>Prepare clear and concise reports</li> <li>Listen, elicit and evaluate information, interpret terms, and resolve conflicting statements</li> <li>Communicate with community members, other agencies and the media to promote support of the program and coordinate resources and programs.</li> <li>Read, understand and apply a variety of interrelated instructions, i.e., guidelines, regulations and policies</li> <li>Observe employee performance and record observations</li> <li>Monitor unit operations</li> </ul> Registration or Licensure Requirements: N/A Initial Selection Criteria: High School graduate or equivalent. Experience in windows-based software. Previous experience with the Disaster Program in processing Individual and Household Programs/Other Needs Assistance grants. Supervisory experience Additional Information: Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. This position is eligible for State of Texas employee benefits. Candidates for positions with ONA must pass a FEMA background check. FEMA’s suitability determination is required to issue credentials for access to data, records, and systems which requires U.S. citizenship. The job offer depends on receiving full suitability clearance from FEMA. This position requires working beyond normal work hours, including holidays and weekends. During periods of high-volume disaster response, the work schedule will extend to six days a week with 10-hour shifts between 7:00 AM and 7:00 PM. Additional overtime may be available.Review our <a style="color:blue;text-decoration:underline" href="" target="_blank" rel="noopener">Tips for Success when applying for jobs at DFPS, DSHS and HHSC</a>. Active Duty, Military, Reservists, Guardsmen, and Veterans: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at <a style="color:blue;text-decoration:underline" href="" target="_blank" rel="noopener">Texas State Auditor's Office - Job Descriptions</a>. ADA Accommodations: In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. Pre-Employment Checks and Work Eligibility: Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. <a style="color:blue;text-decoration:underline" href="" target="_blank" rel="noopener">Download the I-9 Form</a> Telework Disclaimer: This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...