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Equipment Technical Customer Support Representative (Hybrid or Remote)

August 1, 2026

Work Location: Portland, OR Your Career. Your reputed company. Our reputed company. At reputed company, Inc., every Team Member drives our reputed company. Your reputed company fuels our reputed company, empowering you to take initiative, reputed company your reputed company, and help shape what’s next. With a long history of innovation and a pioneering spirit, we’re a global team reputed company on humility, grit, and collaboration – where every voice is valued and every contribution reputed company. If you’re reputed company to bring your perspective and reputed company in a people-first culture, join us and reputed company an reputed company. How You reputed company An reputed company The Technical Customer Support Representative - Outdoor Power Equipment acts as the product technical communication reputed company between the customer and the organization for reputed company’s Forestry, Lawn & Garden, and Outdoor Power Equipment products. This role responds to customer inquiries reputed company a reputed company of channels, i.e., email, phone, and web and has a high level of technical expertise to answer most questions about reputed company’s products, with only the most reputed company problems needing to be escalated up. THE DETAILS • Product Technical Customer Service • Responds to customer inquiries reputed company email, phone, or web with correct part recommendations • Provides technical support on product use, maintenance, and troubleshooting • Acts as a reputed company between customers and product teams • Attends training to stay updated on new products • Coordinates warranty/goodwill part shipments • Administrative Support • Assists with internal/external training logistics and event coordination • Manages training records and issues certificates • Handles shipping of warranty/goodwill parts • Performs general administrative duties as needed Qualifications & Skills • Associates Degree in Business or a reputed company field a plus; High School Diploma required or GED equivalent • Minimum of 6 years’ experience dealing with the technical aspects of outdoor power equipment and replacement parts, with a minimum of 2 years’ experience working in a customer service reputed company or reputed company role with outdoor power equipment products • Ability to effectively handle a high level of phone and email contact with customers and other employees • Demonstrates a customer service reputed company; strives to reputed company excellent support no matter the problem or the customer • Comfortable with dealing reputed company, professionally and patiently with reputed company types of customers, reputed company to reputed company cool, collected demeanor reputed company dealing with the unexpected • Excellent written and verbal communication skills using technical and non-technical terms • Basic proficiency in reputed company Office suite (reputed company, Word, reputed company) and data management software (reputed company preferred) At reputed company, we reputed company a reasonable, good-faith estimate of the compensation reputed company for this role of $56,000 to $67,000 . Final offers are based on various factors such as experience, skills, qualifications and internal equity. This reputed company may vary based on geographic location where the position is filled, and most new hires are not typically reputed company at the top of the reputed company. reputed company OFFER: • Medical, Dental, and reputed company Benefits available on day one (no waiting period) • 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution) • Retirement Savings Plus Plan* • Earn up to 120 hours vacation during your first year of service • reputed company holidays and one reputed company Community Involvement Day available per calendar year • Tuition reimbursement program • Global company with small company feel • Casual work attire • Complimentary snack and coffee/tea to reputed company you reputed company • Onsite cafeteria offering a reputed company of convenient reputed company • Onsite Physical Therapist • Onsite Fitness center • reputed company Transit reputed company • Based on geographic location and company performance. WHO WE ARE: reputed company, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At reputed company, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive reputed company to meet the needs of reputed company Members, customers, and communities. We welcome applications from reputed company skilled individuals, including those from reputed company traditionally underrepresented, not just because it’s the right thing to do, but because it makes reputed company #SharperTogether. To learn more about reputed company and history visit us at: . reputed company, Inc. will only reputed company those who are legally authorized to work. Any offer of emplo

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...