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[Hiring] Dispatcher / Administrative Support @Elevate Claims Solutions
Role Description
As a member of our dispatch and administrative support team, you will have a pivotal role in the success of Elevate. We value our relationships with clients and staff. This role is a point of contact for both. The successful candidate must understand the need to serve others’ needs, while maintaining communication with us to ensure we meet yours. Elevate is a fast-growing company; cultivating open and effective communication is imperative to our success. Our ideal team member will have sincere care for humans and understand the importance of our adjusting and administrative teams; leveraging their strengths to exceed expectations.
The successful candidate will thrive in a fast-paced environment, work independently, and make informed decisions while maintaining effective communication with remote team members.
- Coordinators are responsible for triaging assignments to the appropriate adjuster / appraiser / consultant and provide administrative support to the claims department.
Administrative / Adjuster Relations
- Serves as first point of contact for clients and maintains an excellent customer service mindset.
- Solves issues if feasible.
- Escalates issues as necessary.
- Develops and maintains relationships with field staff including but not limited to:
- Participates in CAT deployments and shifts adjuster coverage as needed.
- Talks to the adjusters.
- Celebrates their triumphs.
- Understands when they’re struggling and finds the correct resources to provide additional guidance.
- Maintains availability lists, including adjusters who are temporarily ineligible for claims and the vacation calendar.
- Alerts management staff to claims requiring additional oversight and/or forward direction.
- Maintains and distributes various company-wide documentation as directed.
- Handles incoming claim assignments, email communications to the claims email box, and main phone line.
- Coordinates part-time administrative staff and assists in entering new claims into the Claims Management System (FileTrac).
- Maintains records through the Claims Management System (FileTrac) as assigned.
- Assigns claim files to field adjusters as appropriate.
- Maintains the Claim Management System, including adjuster qualifications and licensing and client guidelines as directed.
Additional Duties
- Other duties as assigned by leadership, either verbally or in writing.
Qualifications
- Experience in a claim environment, specifically with Independent Adjusting.
- Experience in both carrier and independent adjusting roles is preferred.
- Experience working with a remote workforce.
- Experience with FileTrac, Salesforce, Xactimate, and Xactanalysis is desired.
- Competency with Excel.
- Experience working with an independent contract workforce.
- Demonstrated effective verbal and written communication ability.
- Effective customer service, organization, influence, critical thinking, conflict management, and teamwork skills.
- Demonstrated self-motivation with the ability to plan, organize, and complete tasks independently without close supervision.
