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Office Manager / Operations Coordinator (Remote) – The Funky Sponge

August 1, 2026

Bring Order to the Chaos

The Funky Sponge (formally The Villages Maid Service) is growing, and we're looking for someone who thrives on bringing order to chaos.

As our Operations Coordinator, you'll become the operational hub of our company - connecting customers, cleaning technicians, and leadership while ensuring every day runs smoothly across multiple markets.

This isn't a traditional administrative role. You'll own scheduling, customer communication, lead follow-up, reporting, hiring coordination, and continuous operational improvement. If you enjoy solving problems before they become problems and take pride in keeping things organized, you'll love this role.

What Success Looks Like

Within your first 90 days:

Leadership rarely needs to step into daily scheduling.
Customer communication is fast, friendly, and consistent.
Cleaning technicians know exactly where they need to be each day.
Every lead receives timely follow-up.
Operational issues are identified and resolved before they become bigger problems.
Leadership has confidence that day-to-day operations are running smoothly.

Your Responsibilities

Operations & Scheduling

Keep schedules current and organized in ZenMaid
Coordinate daily schedules and assign open jobs
Manage schedule changes, recurring services, re-cleans, and pricing adjustments
Quote new customers and schedule appointments
Schedule vacation rental services through client-specific portals
Ensure technicians have the information they need before every appointment

Customer Success & Client Support

Deliver exceptional customer service by phone, email, text, and voicemail
Handle scheduling requests, payment inquiries, cancellations, and service recovery
Proactively follow up with customers to ensure satisfaction and improve their experience
Process customer invoicing and maintain accurate customer records
Build long-term client relationships through outstanding communication

Sales

Quote new customers by phone, email, and SMS
Follow up on leads through our CRM
Confidently communicate our services and overcome customer objections

Team Support

Support the onboarding of new cleaning technicians
Coach and support technicians using customer feedback
Maintain clear communication with the team through Slack
Assist leadership with day-to-day operational needs

Reporting & Administration

Complete daily and weekly operational reports
Track service ratings, Google reviews, and customer trends
Maintain accurate CRM documentation and internal records
Help keep company SOPs organized and up to date

Hiring Support

Coordinate interviews
Schedule test cleans
Assist with onboarding
Maintain hiring pipeline
Help ensure hiring standards are followed

Technology

You should be comfortable using:

A desktop or laptop capable of heavy multitasking
Reliable high-speed internet
Google Workspace
Slack
CRM and scheduling software (ZenMaid experience is a plus)
Basic spreadsheets
AI tools such as ChatGPT for drafting emails, documentation, and problem-solving

Our Ideal CandidateRequired

2+ years of experience as an Office Manager, Operations Coordinator, Customer Service Manager, or similar role
Excellent organizational and communication skills
Comfortable quoting, booking, and scheduling appointments
Highly organized with exceptional attention to detail
Calm under pressure and able to prioritize competing tasks
Strong problem-solving and decision-making skills
Tech-savvy and quick to learn new software
High level of integrity, accountability, and ownership
Friendly, professional, and customer-focused

Bonus Points

Experience in residential cleaning or another home service industry
Experience with ZenMaid, CRM systems, or scheduling software
Previous remote work experience
Canva or basic graphic design experience
Comfortable creating solutions when processes are still evolving

Why You'll Love This Role

Fully remote. Work from anywhere in the U.S.
Make a direct impact on customer happiness and company growth
Join a supportive, collaborative team that values your ideas
Enjoy meaningful recognition from customers, teammates, and leadership
Be trusted with ownership of a role that truly makes a difference

To Apply

Please complete the application form: (please copy and paste in your browser)

On the application form, please upload your resume.

Create a 5 minute video recording of yourself answering the following three questions:

Tell us about a time you noticed something that no one else noticed was broken or falling through the cracks. What happened, and how did you fix it?
What's something you've taught yourself in the last 12 months that no one required you to learn? What motivated you to learn it, how did you teach yourself, and how has it made you better?
Tell us anything else about yourself that you believe would help us understand why you'd make an exceptional The Funky Sponge Office Manager.

Bonus Question (Optional):

What support do you need to operate at your best?

Pay: $38,000.00 - $45,000.00 per year

Experience:

Office management: 2 years (Required)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...