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Platform Onboarding Support-Remote (EST only)
Platform Onboarding Support
Location: Remote (EST only)
Duration: 3 month + extension
Rate: DOE
US Citizens and Green cards are Preferred.
What You Will Do:
- Own Clients Identity Integration Onboarding & Support process.
- Ability to provide technical troubleshooting to support multiple identity integrators.
- Experience using technical tools to monitor logs and examine web and app responses in efforts to resolve issues integrators may be experiencing.
- Monitor Slack channels used to support integrator questions and bugs.
- Construct Onboarding & Support documentation that will be distributed to integrators.
- Oversee email distribution and delivery of key user profile changes (i.e. Account Deleted and Email Changed) out to integrators.
- Build and manage relationships with a diverse set of stakeholders, including product owners, product marketing, content, operations, sponsorship sales, commerce, external vendors, and executives.
- Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
- Attention to detail paired with a passion for delivering the best integration experience possible.
Required:
- 3+ years in digital product development for core platform and internal tooling with a proven track record of successful launches
- Ability to provide technical troubleshooting to support multiple identity integrators.
- Experience with OAuth2.0/OIDC specs with some experience with authentication/authorization services.
- Working knowledge of developing QA test and troubleshooting plans and strategies for data/analytics.
- Technical troubleshooting techniques.
- Experience with any IDaaS providers (i.e., Akamai Identity Cloud, Okta, Auth-0, Ping Identity)
- Agile/Scrum experience and familiarity with JIRA and Confluence or similar tool sets.
- Knowledge and some working experience with Azure, AWS, and Google cloud products.
- Relevant experience within the sports media/streaming media industry
Education:
- Bachelor's degree in computer science or related technical field.