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Platinum Partner Representative-Customer Service
About the position
We are looking for a motivated and results-driven Platinum Partner Representative to join our dynamic sales team. In this role, you will play a crucial part in fostering long-lasting customer relationships by prioritizing understanding their unique needs and delivering tailored solutions through our products and services. The ideal candidate will possess outstanding communication skills, a genuine customer-centric mindset, and a strong desire to connect with clients on a deeper level, all while achieving contact goals and driving mutual success. If you are committed to putting the customer first and building meaningful partnerships, we want to hear from you!
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat, in a friendly, professional, and positive manner.
- Provide exceptional customer service to a preferred group of customers.
- Ongoing outbound calling to a specific customer group for customer support and surveying.
- Prospecting calls to potential customers.
- Build sustainable relationships and trust with customer accounts through open and interactive communication via phone and email.
- Utilizing customer service software to input products, research questions, and resolve issues about our extensive product list.
- Documenting all customer contacts within the CRM software system.
- Offering product suggestions to customers based on their requests and needs.
- Cross and up-selling of products and special offers.
- Utilizing the computer and our website for product research and customer solutions.
- Filling out all applicable forms accurately and neatly.
Requirements
- Exceptional oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers.
- Strong organization, planning, and follow-through skills; the ability to monitor and proactively communicate with multiple Platinum Partner customers with consistency and reliability.
- Ability to control the pace and flow of the inquiry and manage call time effectively.
- Ability to actively listen and empathize with customers and acknowledge their concerns.
- Ability to follow protocol and apply sensitivity and discretion in handling confidential information.
- Ability to utilize a conversational approach to ascertain as much information regarding the customer’s business, beading preferences, and purchasing habits.
- Computer skills sufficient to record information from the customer in an accurate and efficient manner – typing 35 WPM required.
- Ability to take direction within a team setting and complete work promptly.
- Familiarity with all Microsoft Office products.
Nice-to-haves
- Salesforce Sales and Service Cloud experience a plus.
