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(Remote) Customer Success Representative
RazorSync, a division of Harris; is seeking a Customer Care & Support Representative who will join the team as the business continues to grow.
We are looking to expand our support by having a bilingual support representative that speaks both English and Spanish.
The Customer Care & Support Representative works closely with our new and existing customers to utilize RazorSync within their business and ensuring a smooth and trouble-free software experience. Being able to work in a collaborative and highly motivated environment is critical. The Representative will have the responsibility and authority to ensure our customers are highly satisfied with the level of service RazorSync provides.
This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 5%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Preference will be given to candidates who can work in PST timezone.
Salary:
50K CAD
50K USD
AI & Innovation Mindset
We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.
What your impact will be:
- Respond to inbound phone, web, and email support for client inquiries and issue resolution.
- Host training sessions for clients, typically via webinar and/or on-site.
- Advocate for the client to ensure timely and accurate issue resolution.
- Document and track client interactions and resolutions.
- Continuously improve knowledge of the company's products and services.
What we are looking for:
- Bachelor's degree in Computer Science or a related field, or relevant experience.
- 1+ year(s) of experience in customer service or technical support role.
- Excellent communication and interpersonal skills.
- Proven problem-solving and critical-thinking abilities.
- Ability to work independently and in a team environment.
- Bilingual Support- English and Spanish.
- IT/Desktop Software Support experience.
- Clear, timely and concise communication via both phone and email.
- Ability to affectively communicate with management and team members remotely.
- Ability to navigate multiple systems to find answers to questions.
- High Degree of Technical Troubleshooting ability.
- Maintain organization and follow tasks to completion.
- Task oriented with an ability to handle a heavy call volume.
- Ability to properly diffuse an escalated Support matter.
- Experience with a CRM system is a plus.
- Knowledge of QuickBooks Online and Desktop is a plus.
What we can offer:
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Lifestyle rewards
- Remote work and more!
About RazorSync:
RazorSync's field service management software helps service-based businesses streamline their operations from the office to the field, enabling teams to manage customers, schedule and dispatch technicians, create estimates and invoices, collect payments, and track work in real time from any device. Designed for industries such as HVAC, plumbing, electrical, appliance repair, IT services, Utilities and Municipalities, and other field service organizations, RazorSync empowers businesses to improve efficiency, enhance customer service, and grow with confidence. Learn more at:
As a Harris Computer company, we are committed to fostering a collaborative, respectful, and inclusive environment where diverse perspectives are valued and every team member has the opportunity to succeed and make a meaningful impact.
About Harris:
Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment - both in the people and products that we offer and making investments in acquiring new businesses.
#LI-remote
Remote
Skills:
Artificial Intelligence (AI), Automation, Billing, Business Growth, Business Operations, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Call Volume, Communication Skills, Computer Science, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer Training, Desktop PC, Emerging Technology, English Language, Government, HVAC, Healthcare Software, High Tech Industry, Identify Issues, Information Technology Software, Interpersonal Skills, Intuit Quickbooks, Local Government, Maintenance - Appliances, Maintenance - Electrical, Maintenance - Plumbing, Maintenance Services, Multilingual, On Site Support, Problem Solving Skills, Process Improvement, Project Tracking, Public Safety, Regulatory Compliance, Schedule Development, Software Administration, Spanish Language, Team Player, Technical Support, Time Management, Webinar, Willing to Travel, Work From Home
About the Company:
Harris Computer Systems
