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Remote Service Engineer

June 12, 2026

<h3>Job Title</h3>Remote Service Engineer<h3>Job Description</h3>Provide remote technical support and diagnostics to healthcare customers and field teams, resolving issues using Philips tools and remote technologies while minimizing onsite service dispatch through effective troubleshooting and escalation.<div>Your role:<ul><li>Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies.</li><li>Respond to customer inquiries as a Philips representative, delivering timely and accurate troubleshooting support.</li><li>Resolve service issues by leveraging internal tools, systems, and knowledge resources.</li><li>Escalate complex product issues to higher-level support for further evaluation and resolution.</li><li>Utilize remote capabilities to efficiently resolve issues and reduce the need for onsite service dispatch.</li></ul>You're the right fit if: <ul><li>You’ve acquired 5+ years of experience with Philips imaging systems and 1+ years of experience with structured query language and Windows servers.</li><li>Your skills include computer networking, technical solutions authoring, and the ability to solve mechanical and electrical issues.</li><li>You have an associates degree or higher, technical discipline preferred.</li><li>You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this <a href="https://www.careers.philips.com/na/en/field-service-physical,-cognitive-and-environmental-pce-job-requirements" target="_blank" rel="noopener noreferrer">Field Service</a> position.</li><li>You’re a team player who is versatile and keen to work with a variety of Philips products.</li></ul>How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.This is a field role.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.<ul><li>Learn more about <a href="https://www.philips.com/a-w/about.html" target="_blank" rel="noopener noreferrer">our business</a>.</li><li>Discover <a href="https://www.philips.com/a-w/about/our-history.html" target="_blank" rel="noopener noreferrer">our rich and exciting history.</a></li><li>Learn more about <a href="https://www.philips.com/a-w/about/environmental-social-governance/our-purpose" target="_blank" rel="noopener noreferrer">our purpose.</a></li><li>Learn more about <a href="https://www.careers.philips.com/na/en/our-culture-philips-careers" target="_blank" rel="noopener noreferrer">our culture.</a></li></ul>Philips Transparency Details The pay range for this position in AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MN, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY is $42.00 to $65.00 per hour (overtime eligible).The pay range for this position in AK, DE, HI, MD, MN, and RI is $44.00 to $69.00 per hour (overtime eligible).The pay range for this position in CA, CT, DC, MA, NJ, NY, or WA is $47.00 to $73.00 per hour (overtime eligible).This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found <a href="https://www.philipsusbenefits.com/" target="_blank" rel="noopener noreferrer">here</a>. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you must reside in the United States.</div>This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...