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Services Sales Specialist - Retail Industry Solutions

August 3, 2026

Services Sales Specialist - Retail Industry SolutionsDescription -Job Summary HP is seeking a Services Specialist to lead solutions based customer engagements working with Retail Industry Solutions team across the end-to-end services lifecycle. This individual contributor role combines consultative selling, solution leadership, and deal execution accountability, partnering closely with Account Managers to shape, develop, and close high-value services opportunities that support customers’ workplace and IT transformation objectives. The Retail Services Specialist is the deal leader for services led pursuits, owning services strategy, solution design, and commercial execution from early discovery through contract signature and structured handover to delivery teams. Managed Services & Solutions span discovery and design, lifecycle management, digital experience, and the ongoing monitoring and management of end user computing environments. This is a customer-facing, quota-carrying role, measured on Total Contract Value (TCV), pipeline creation, win rate, deal quality, and clean handover to delivery. The role reports to the U.S. Market Services Sales Leader. Key ResponsibilitiesCustomer & Sales Leadership<ul><li>Drive outcome-based value propositions aligned to customer strategies and business priorities.</li><li>Engage senior IT and business decision makers, including executive-level stakeholders.</li><li>Lead services opportunities end-to-end across pre-RFP and formal sales motions.</li><li>Build, forecast, and advance a high-quality pipeline of strategic services opportunities.</li><li>Translate customers’ needs into integrated services solutions across lifecycle, managed, digital, and professional services. </li><li>Contribute to strategic account reviews, quarterly business reviews, and customer planning activities. </li><li>Work closely with and coordinate across local market services category teams, presales and industry specialists, digital sales, solution architects, legal, marketing, finance, cybersecurity, and delivery and transition teams to deliver executable, signed contracts.</li></ul>Solutions and Value Creation<ul><li>Lead customer discovery to understand business challenges, IT environments, risks, and goals.</li><li>Translate needs into integrated, outcome-based services solutions.</li><li>Develop and present solution narratives, proposals, and ROI-driven business cases.</li><li>Guide solution design toward standardized, repeatable offerings that balance customer value with scalability. </li></ul>Governance, Negotiation and Handover<ul><li>Lead commercial discussions and contract negotiations through signature.</li><li>Apply HP negotiation guardrails and manage contractual risk.</li><li>Ensure deal structures, pricing, scope, and contractual language align with approved financials and governance outcomes </li><li>Execute clean solution handover to transition and delivery teams.</li></ul>Education & Experience Recommended<ul><li>Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.</li><li>Typically has 7-10 years of work experience, preferably in IT consulting, managed services, outsourcing sales, and/or IT services delivery within the retail industry</li><li>Broad understanding of workplace IT, end user computing, digital experience, asset lifecycle, and IT operations. </li><li>Strong storytelling, presentation, business case development skills</li><li>Proven success leading large, complex, multi-stakeholder services deals.</li><li>Experience engaging senior decision makers and influencing outcomes at executive level</li><li>Strong contract structuring, negotiation, and risk management skills.</li></ul>Preferred candidates will live in the eastern seaboard within close proximity to a major US airport.Disclaimer<ul><li>This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.</li></ul>Salary:The on-target earnings (OTE) range for this role is $185,000 to $245,000 USD annually with a 60%/40% (salary/incentive) mix. There are additional opportunities for pay in the form of bonuses and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.Benefits:HP offers a comprehensive benefits package for this position, including: * Health insurance * Dental insurance * Vision insurance * Long term/short term disability insurance * Employee assistance program * Flexible spending account * Life insurance * Generous time off policies, including; * 4-12 weeks fully paid parental leave based on tenure * 13 paid holidays * Additional flexible paid vacation and sick leave (US benefits overview [ compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.Job -SalesSchedule -Full timeShift -No shift premium (United States of America)Travel -50%Relocation -NoEqual Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s <a href="" target="_blank" rel="noopener noreferrer">EEO Policy</a> or read about your rights as an applicant under the law here: “<a href="" target="_blank" rel="noopener noreferrer">Know Your Rights: Workplace Discrimination is Illegal</a>"

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...