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Technical Solutions Architect (Remote Eligible)

August 3, 2026

Technical Solutions Architect

Smartsheet

As Smartsheet grows, our ability to automate and scale customer solutions becomes an increasingly important part of our strategy in Technical Customer Support. Customers have come to expect immediate and elegant ways to self-serve. As the Technical Solutions Architect in Customer Support, you will design and develop customer-focused tools and experiences that allow them to do this.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our VP, Customer Support. This role is fully remote eligible.

You Will:

Work with business owners to understand customer need and requirements
Ensure that stakeholders provide adequate detail so developers can take action
Work with Technical PMs to scope and specify technical requirements and contribute to product roadmaps—your specific contributions will include things such as architectural review, proof of concept, and validation of feasibility of integrations (
Communicate trade-offs between customer expectations, team capacity, and technical feasibility to business owner stakeholders and align on prioritization
Be the voice of the development team to explain technical issues, timing, and needed decisions to the requestors
Develop and prototype technical solutions to assist with Support automation for deliverables such as
Chatbots
Web-to-case intake forms
Customer portals
Integrations between the Smartsheet product and Support tools
Partner with teams across Smartsheet—Product Development, Website Development, IT, and Field Operations to name a few—to design and develop QA plans
Lead user acceptance testing and work with stakeholders in ensuring that the definition of "done" is appropriately met with a high focus on quality
With the team, review metrics and data from deployed solutions and recommend feature enhancements to drive improved customer experience and better ROI of effort
Lead design and discussion for maintenance and scalability while driving resolution of technical debt

You Have:

3+ years of technical development experience in a SaaS or similar environment
Proficient in RESTful API and JSON usage and development
A foundational knowledge of web development and typical web technology stacks
Experience working in a customer-facing role (or a history of supporting teams that do that)
The ability to use technologies such as AI and NLP to improve customer experiences
A working knowledge of Salesforce Apex, or similar object-oriented languages
Specific Salesforce skills desired: Invocable Methods or flow designer, Lightening Web Components (LWC)/Aura
Salesforce/Service Cloud knowledge and experience with Salesforce builders(Process and Flow) Embedded Service (Live Agent, OmniChannel, etc.) experience preferred

Perks & Benefits:

100% employer-paid medical, dental, and vision coverage for full-time employees
Equity - Restricted Stock Units (RSUs) with all offers
Lucrative Employee Stock Purchase Program (15% discount)
401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
Monthly stipend to support your work and productivity
Flexible Time Away Program, plus Incidental Sick Leave
Up to 24 weeks of Parental Leave
Personal paid Volunteer Day to support our community
Opportunities for professional growth and development including access to LinkedIn Learning online courses
Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...